MAVinci Desktop Software: Troubleshooting

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MAVinci Desktop Software: Troubleshooting

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Troubleshooting : Issue - Cannot connect to the WLAN Connector

Action:

  • Confirm the wireless antenna and battery cable are securely connected. 
  • Confirm the power LED is on and the status LED is blinking rapidly.
  • Confirm that the PC’s Wi-Fi can discover the WLAN connector.
  • Confirm that the network password entered is mavinciconnector

 

Troubleshooting : Issue - Cannot connect to the UAV in MAVinci Desktop.

Action:

Confirm the UAV is powered on and initialized via the UAV display screen. 

  • Connect to the WLAN Connector and select it from the list of Available Devices in MAVinci Desktop.
  • Select Pair Channel 1. Using the UAV PIN Code, re-pair the UAV to the WLAN Connector.

 

Troubleshooting : Issue - RC Link to the UAV cannot be established

Action: 

  • Re-pair the RC controller to the UAV following the instructions in Section 3.1 of the MAVinci service manual. 

 

Troubleshooting : Issue - The UAV cannot achieve an RTK Fix

Action: 

  • Check the GNSS antenna cable connection to WLAN Connector and GNSS Antenna.
  • Confirm the GPS LED of the WLAN Connector shows satellites are being tracked.
  • Confirm the Internal base station icon is on the Map View in MAVinci Desktop. 
  • Confirm that the Internal base station is started in MAVinci Desktop.

 

Troubleshooting : Issue - The UAV cannot achieve an RTK Fix

Action: 

  • Confirm that the UAV GNSS antenna is securely connected. 
  • Confirm the UAV is tracking GNSS satellites in the UAS status info in MAVinci Desktop.
  • Confirm the UAV icon is on the Map View in MAVinci Desktop.
  • Clear GNSS NVRAM via MAVinci Desktop and restart the Internal Base. 

 

Troubleshooting : Issue - Cannot transmit a flight plan to the UAV

Action: 

  • Confirm that the user is connected to the UAV and WLAN Connector.
  • Confirm that the UAV has a GNSS Position. 
  • Confirm that a flight plan has been created and calculated. 

 

Troubleshooting : Issue - The UAV is not triggering images

Action: 

  • Confirm that the flight plan has been transmitted successfully to the UAV.
  • Confirm that the camera SD card has available storage and is inserted properly into the camera 
  • Confirm that the UTC date and time is set on the UAV camera. If not, refer to section 14.7 to 14.9 of the MAVinci user’s manual. 

 

Troubleshooting : Issue - Installing MAVinci Desktop to a new PC

Action: 

  • The MAVinci Desktop license is determined by the PC’s MAC address.
  • A new license must be requested to MAVinci via their license manager after installing MAVinci Desktop to the new PC.

 

Troubleshooting : Issue - Cannot update MAVinci Desktop via Online Update

Action:

  • Confirm that the user’s PC currently has an internet connection.
  • Depending on the user’s network IT settings, may need to turn off firewall protection. 
  • If MAVinci Desktop finds an older version or an identical version, cancel the online update. 

 

Troubleshooting : Issue - Cannot update WLAN Connector firmware via online update

Action: 

  • Confirm that the user’s PC currently has an internet connection.
  • Depending on the user’s network IT settings, may need to turn off firewall protection. 
  • If MAVinci Desktop finds an older version or an identical version, cancel the online update. 

 

Troubleshooting : Issue - Cannot update UAV firmware via online update

Action: 

  • Confirm that the user’s PC currently has an internet connection.
  • Depending on the user’s network IT settings, may need to turn off firewall protection. 
  • If MAVinci Desktop finds an older version or an identical version, cancel the online update. 

 

Troubleshooting : Issue - Cannot download background maps to the Map View

Action: 

  • Confirm that the user’s PC currently has an internet connection.
  • Depending on the user’s network IT settings, may need to turn off firewall protection.