3D-MC Volvo Dig Assist: Remote Support tool

This article explains how to get remote support on 3D-MC Volvo Dig Assist when using Quick Support inside TeamViewer.

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3D-MC Volvo Dig Assist: Remote Support tool

Quick Support is an app in TeamViewer

Quick Support is the tool we open in co-pilot to allow/ask for remote support.

The support team from the office must have TeamViewer with a professional version to get access to the machine.

This can be an individual or shared license (for example, a corporate license up to 200 people in a company).

General process reminder for any remote support with Dig Assist

If the end user has an issue in the field that requires help from technicians, they must first contact their Volvo dealer, unless the problem is related to the 3D-MC software.

The technicians from Volvo will investigate and determine if the issue concerns the hardware of the machine or their 2D software. They will check the system remotely using Quick Support. If they do not detect trouble from their side and suppose the issue is with 3D-MC, the Volvo dealer will contact Topcon Support.

Remote support is needed for Topcon to scan the general settings inside 3D-MC exclusively and understand the cause of the trouble. They will use Remote Support to enter 3D-MC only.

If at any time Topcon needs to check peripheral settings like connection ones or even parameters of a bucket, they will need Quick Support to access information from 3D-MC itself.

Volvo Quick Support vs Topcon Remote Support

Topcon Remote Support is the best tool to check 3D-MC.

Topcon dealers could support end users with Volvo's Quick Support when the issue is not related to 3D-MC.

Using Quick Support

The machine operator uses Quick Support.

The office person uses TeamViewer.

Machine operator process

The operator can ask support from a Volvo dealer through Quick Support. The Volvo dealer will ask the operator to provide the user's ID and password.

Click the gear icon to open the app. Next, choose Help Center

Click this button to open Quick Support.

 

 

The end user will give the ID to the support person.