TopNETlive Manager: Creating a New Customer Account (Cellular Data Plan)

This guide covers the basic workflow for setting up a new customer account with a cellular data plan in TopNETlive Manager.

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TopNETlive Manager: Creating a New Customer Account (Cellular Data Plan)

Log into TopNETlive Manager:

Access the login page (https://rtkamericas.topnetlive.com/login)
Sign in with your Company Administrator account

*If you do not have an account for TopNETlive Manager, send a request to TopNETliveSupport-List@topcon.com.

Create a New Company:

Select Users >> Companies

Select Create company

Fill out all appropriate fields with the company information for your customer. Please note that the Parent company will default to your company name.
Select Create

Create a New User:

Select Users >> Create new user

Fill out all appropriate fields for the contact person at the company. Please note that the Username and Portal Password are automatically generated, but can be changed to fit your customers’ needs. The NTRIP password will not be generated for a customer who is only purchasing a cellular data plan.

Select Next

Select the Company from the dropdown list
Select Next

Select Cellular data plan. Please note that you must purchase Cellular Data Plans in advance from Topcon in order to assign this feature to your customer.
Select Next

Select the Sitelink3D + cellular data plan to be assigned to the customer under Cellular data plan.

Select the appropriate equipment type under Equipment type.
Enter the serial number for the equipment under Equipment serial number.
Select the modem type for the equipment under Modem type.
Enter the Sitelink serial number from the certificate received from Topcon under Sitelink serial number.
Select Next

A summary page will display.
Select Create

The User profile page will display after the account is created.

Account activation

Three emails will be sent to the email used to setup the account.
- TopNET live – New user account: This email will contain the customer’s username, portal password, and portal login.
- TopNET live – Cellular data plan activation request has been received: This email will contain the Username, Company name, Cellular data plan, Equipment type and serial number. Please allow 24 – 36 hours (not including weekends) for the provisioning request to be handled.
- TopNET live – Cellular data plan has been activated: This email will contain the Username, Company name, Cellular data plan, Cellular data plan activation/expiration dates, Equipment type and serial number, and inform the customer that the modem is ready to use.